Warranty & Maintenance

Warranty Policy (Only for product sold in USA)

A. This three (3) year warranty only covers the parts of the Marker Core (including the trigger) from the date of purchase of NEW Markers. This warranty will not cover any refurbished or re-manufactured Markers. See C. for the purchase of any upgraded warranty.

  1. The Real Action Marker must be registered by the customer online (http://www.apsram.com/warranty/registration.html) or return the Registration Form by mail within 30 days of the purchase. Mail the bottom portion of this form to: APS USA 7770 E. Iliff Ave. Suite G. Denver, Colorado 80231, USA
  2. Any misinformation provided on the registration form may result in the Warranty being voided.
  3. Warranty will only cover the Marker’s Main Core to include the trigger.
  4. Warranty will not cover any damage to the external parts of the Marker. This includes the Barrel, Barrel Components, Low and Upper Body Units and their parts, the Magazine and the Butt Stock Unit with the CO2 Cylinder.
  5. Any repair to the Main Core by unauthorized persons may result in the Warranty being voided. This includes any adjusting to the rate of fire or muzzle velocity.
  6. This warranty does not cover any product renamed or modified by a dealer.

 

B. Procedures for Warranty repair and Maintenance.

  1. All warranty repairs and work must be preformed by an authorized Warranty Center.
  2. Call 720-747-7782 for warranty information and a Return Authorization Number (RA#). This number must be written on the outside of the package sent to the repair center.
  3. There is a $35.00 "Shop Fee", plus the cost of parts, for all repairs to the Marker outside of the Warranty.
  4. The customer is responsible for shipping cost to the Warranty Center and back to the customer.

 

C. Upgrade to a three (3) year Warranty for Markers purchased prior to September 15, 2005

  1. Marker owners of Version IV Red Dot may upgrade their warranty to three (3) years for $100.00. A new warranty reference number will be issued.
  2. Marker owners of Version IV may upgrade their warranty to three (3) years for $200.00. This will include a new Version IV Red Dot Core and a new warranty reference number will be issued. This price will not include shipping. The old Marker must be sent to the authorized Warranty Center for the upgraded core and parts.

 

D. The Warranty will be voided immediately if:

  1. Any visible damage to the Marker Core by unauthorized persons. This includes an adjusting to the rate of fire and muzzle velocity.
  2. Any visible Marker Core modification done by any unauthorized persons.
  3. Any misinformation provided during the registration procedure.


Please register the warranty online or complete the registration form and send to the address shown as below:

APS USA LLC.
7770 E. Iliff Ave. Suite G
Denver, Colorado 80231
USA