Warranty & Maintenance

Warranty Policy for Worldwide (Not including USA)

A. APS certifies that the Marker is warranted for a period of one year from the date of purchase (only for the Marker).

  1. Within the period, adjustment and repair will be performed without labor charges.
  2. This Warranty also covers Core parts for the first three months.
  3. To qualify for the service under this Warranty, you must produce a valid Warranty Reference Number to any authorized service center or contact us for more details information.

B. Procedures for warranty registration and coverage

  1. The Real Action Marker must be registered by the customer online (http://www.apsram.com/warranty/registration.html) or return the Registration Form by mail within 30 days of the purchase. Mail the bottom portion of this form to:
    APS Limited
    Unit B, 4/F, Wing Kwai Factory Bldg
    2 - 8 Wang Wo Tsai St, Tsuen Wan,
    N.T., Hong Kong
  2. Any misinformation provided on the registration form may result in the Warranty being voided.
  3. Warranty will only cover the Marker's Main Core to include the trigger.
  4. Warranty will not cover any damage to the external parts of the Marker. This includes the Barrel, Barrel Components, Low and Upper Body Units and their parts, the Magazine and the Butt Stock Unit with the CO2 Cylinder.
  5. Any repair to the Main Core by unauthorized persons may result in the Warranty being voided. This includes any adjusting to the rate of fire or muzzle velocity.
  6. This warranty does not cover any product renamed or modified by a dealer.

 

C. If you have chosen to send the repair parts to us, we will require you to send US$30.00 per job.

  1. All warranty repairs and work must be preformed by an authorized Warranty Center.
  2. ii. Call 720-747-7782 for warranty information and a Return Authorization Number (RA#). This number must be written on the outside of the package sent to the repair center.
  3. There is a $35.00 “Shop Fee”, plus the cost of parts, for all repairs to the Marker outside of the Warranty.
  4. The customer is responsible for shipping cost to the Warranty Center and back to the customer.

 

D. The Warranty will be voided immediately if:

  1. Any visible damage to the Marker Core by unauthorized persons. This includes an adjusting to the rate of fire and muzzle velocity.
  2. Any visible Marker Core modification done by any unauthorized persons.
  3. Any misinformation provided during the registration procedure.

 


Please register the warranty online or complete the registration form and send to the address shown as below:

APS Limited
Unit B, 4/F, Wing Kwai Factory Bldg
2 - 8 Wang Wo Tsai St, Tsuen Wan
N.T., Hong Kong